Sticks and Stones Massage
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Cancellation Policy

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We understand that emergencies and illnesses happen. We send a courtesy email and text to each client and remind you of your appointment day and time 2 days prior to your appointment. If an emergency or illness arises, please offer the same courtesy to the therapists to notify us by email, canceling online, text, or calling us to cancel your appointment. 

Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment, deduct a session from your series, or deduct the amount from a gift card/certificate. Payment will be processed on the day of the scheduled appointment.
If making appointments online then it will prompt payment prior to confirmation. If appointment made by phone or email then credit card information will be held until your appointment day and for all future appointments. If the amount for the canceled appointment is not made this amount must be paid 48 hours prior to your next scheduled appointment or the appointment will be canceled.
Credit Card Holds
We reserve your appointment with a valid credit card prior to the appointment. This card will not be charged unless an appointment is canceled within the 24-hour cancellation period, no show clients, or any session that must be ended due to inappropriate behavior. Cards will be charged at the end of the allotted time. If the appointment slot can be filled with another appointment, the client will not be charged.

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full amount of your appointment, deduct a session from your series, or deduct the amount from a gift card/certificate for their missed appointment.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Appointment times are as scheduled and cannot be extended to accommodate late arrivals. If you know you will be late, please call the office and let us know.

Massage/bodywork is not appropriate care for infectious or contagious illnesses. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.

Appointment Reminder/Confirmations, 48 hours in advance
As a courtesy, an automatic email is sent to the email provided by the client. Also, an automatic text is sent to the phone number provided. All reminders are done 48 hours in advance. Clients who book within 48 hours of their scheduled appointment will be automatically confirmed.
Mask Policy
Masks are required regardless of vaccination status. If the client shows up to the session and refuses to wear a mask, the client will still be charged and appointment canceled. The client can rebook once the session is paid and agrees to wear a mask. 

We look forward to serving you!
Associated Bodywork & Massage Professionals
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