Thumbtack Best Pro of 2015
Sticks and Stones Massage
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Cancellation Policy

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We understand that emergencies and illnesses happen. We send a courtesy email and text to each client and remind you of your appointment day and time 2 days prior to your appointment. If an emergency or illness arises, please offer the same courtesy to the therapists to notify us by email, canceling online, text, or calling us to cancel your appointment. 

Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment, deduct a session from your series, or deduct the amount from a gift card/certificate. If making appointments online then it will prompt for payment prior to confirmation. If appointment made by phone or email then credit card information will be held until your appointment day. This amount must be paid 48 hours prior to your next scheduled appointment or the appointment will be cancelled.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full amount of your appointment, deduct a session from your series, or deduct the amount from a gift card/certificate for their missed appointment.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

We look forward to serving you!